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If you have enquiries or need help, contact us. We are here to help you get started with your research, find resources within our collections, and make the most of Library services and facilities.

Enquiries and help

By email
  • Email your enquiry or feedback to library@wellcomecollection.org.
  • The Library enquiries team will reply, forward your email to the relevant department or individual, or refer you to a subject expert.

We aim to respond within five working days, though some detailed subject enquiries may take up to six weeks.

By phone
  • +44 (0)20 7611 8722

Enquiry line is open:

  • 10.00-17.00 (Monday-Friday)
  • 10.00-15.30 (Saturday)
In person
If you are visiting the Library and need assistance, please talk to staff in the Enquiry Hall and Rare Materials Reading Room. We regret that we are unable to conduct extensive or regular research on your behalf.
Your personal details

We will use the personal information you provide to get in touch about your enquiry. We will never share your information with a third party, and we will only share it internally in order to better respond your enquiry. For further information about how we handle personal data, read our privacy and terms.

Library departments and services

Department or serviceContact

General enquiries

E library@wellcomecollection.org
T +44 (0)20 7611 8722

Collection enquiries

E collections@wellcomecollection.org
T +44 (0)20 7611 8722
Inter-library loansE ill@wellcomecollection.org
T +44 (0)20 7611 8722
Collection CareE collectioncare@wellcomecollection.org
T +44 (0)20 7611 8732
Exhibition loansE loans@wellcomecollection.org
T +44 (0)20 7611 8858
Library Systems SupportE SystemsStrategy@wellcome.org
T +44 (0)20 7611 8555
Group visits and toursE library@wellcomecollection.org

Feedback 

We really do value your feedback about your visit to Wellcome Library.

In the event that Library staff are unable to resolve an issue, you may wish to make a formal complaint to Wellcome. You can find out more about how to make a complaint on the main Wellcome website.

Media enquiries

Wellcome Collection's media office handles media and press requests for Wellcome Library and Wellcome Collection.